Frequently Asked Questions
Everything you need to know about shopping at the Carrera® US Official Store
How can I ensure my Carrera sunglasses are authentic?
When you purchase directly from the Carrera® US Official Store, you are guaranteed 100% authentic products. Each pair comes with a certificate of authenticity, original branded packaging, and a unique serial number where applicable.
What is the standard shipping timeframe for US orders?
We offer standard ground shipping which typically takes 3-7 business days. Expedited and overnight shipping options are also available at checkout for those who need their frames sooner.
What is your return policy for eyewear?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure all security tags and protective films are intact to qualify for a full refund.
Do Carrera sunglasses come with a warranty?
Yes, all Carrera eyewear purchased through our official store includes a 2-year limited warranty against manufacturing defects from the date of purchase.
Can I order prescription lenses through the official store?
Currently, our online store specializes in standard sun and optical frames. For prescription fulfillment, we recommend taking your Carrera frames to an authorized optical provider or checking our 'Prescription Ready' filter for compatible models.
How should I care for and clean my Carrera frames?
To maintain clarity and prevent scratches, always use the provided microfiber cleaning cloth and a gentle lens spray. Avoid using paper towels or household detergents, and store your glasses in their protective case when not in use.